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The Power of Experiencing What Your Customers Are Experiencing

Do you know what your customers are experiencing when they use your product or service? If you had the same experience they were having, you could be knowledgeable, empathetic, and encouraging – you could be really helpful! Our kitchen faucet was about seven years old and the bracket under the counter had rusted out so the […]

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Photo Credit: <a href="">Saad Faruque</a> via <a href="">Compfight</a> <a href="">cc</a>

Three Secrets to Making an Impact: Pipelines, Timing and Exploring the “Adjacent Possible”

1. Prepare your pipeline of possible projects. I had a colleague once who explained to me that every year her boss told her that the organization’s priorities for funding had changed and that they would be looking for projects in other parts of the business to develop and promote. She should scale back her program. She smiled […]

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