Month: February 2015

  • Do Me a Favor? See Whether the Ben Franklin Effect Makes Sense to You?

    If you have worked in a large complex organization, you have probably discovered that getting things done depends on figuring out who can actually do something you need to have done even if they aren’t the persons who are technically responsible. Sometimes these folks are long serving people in junior positions who have seen it […]

  • Nine Things You Don’t Want to Hear from Customer Service

    Our guest blogger this week is Teresa Tidwell * The trending definition of “Customer Service” is “figure it out yourself” or “customer self-service.” You may get your problem solved if you are lucky and persistent enough to gather the information you need from the maze of reps. Then, maybe you can piece together the solution […]