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The Power of Experiencing What Your Customers Are Experiencing
Do you know what your customers are experiencing when they use your product or service? If you had the same experience they were having, you could be knowledgeable, empathetic, and encouraging – you could be really helpful! Our kitchen faucet was about seven years old and the bracket under the counter had rusted out so the…
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Four of the Most Common Mistakes in Team Management and How to Fix Them
A high-performing team whose members trust each other is a beautiful thing to watch. The story goes that a tourist in Amish country stopped to watch a barn-raising. He observed for a long time trying to figure out who was in charge. When he was finally sure, he went up to the man while the…