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Put on Your 3D Interview Glasses and Hire Three-Dimensional People
You should hire three-dimensional people who have depth, breadth, and length. I am not a fan of the prevailing belief system among hiring managers that you have to make a trade-off between technical depth and breadth of interpersonal competence for example. I cringe when I hear a hiring manager say something like “the guy can’t…
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Give Your Idea to Someone Else to Run With – Sometimes a Horse Needs a Different Rider to Win
First, here’s a little exercise for your mind. An aging monarch decides it is time to name an heir to the throne. The monarch’s two children are identical twins and no one is now sure which one was born first. Both twins are excellent riders and each owns a very fast horse. So the monarch…
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A Learning Opportunity in Flexibility and Determination for You and Your Team
Angela Duckworth’s presentations and research have spawned a lot of discussion over the last year on the dominant importance of sustained hard work in becoming successful. Her central conclusion is that perseverance (what she calls “grit”) is a better indicator of who will be successful than talent. Others have seized on her research as proof that the problem with…
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When Your Service Breaks, Take the Opportunity to Enhance Your Customers’ Satisfaction
One of the odd things about customer satisfaction is that customers actually become more satisfied with a service when they have a positive interaction with the service provider when the service breaks. Maybe we just expect everything to break eventually and it gives us more confidence if we know we can get it fixed. I have…